The National Patient Experience Survey (NPES) 2018 results, details patients’ experience in our nation’s hospitals. This year, Roscommon University Hospital has received top marks in the survey, with 91% of participants saying that they had good or very good overall experience at the hospital. This is well above the national average of which came in at 84%. However, the report also noted that there were a number of areas, in the hospital, which need improvements. The two issues which were raised most regularly with respect to Roscommon University Hospital related to the choice of food offered and a lack of clear answers from medical staff about operations and treatments.
Complaints over food and not being treated with respect were some of the issues which patients raised at some of our other local hospitals. In contrast to the A grade received by Roscommon University hospital, patients at Midlands Regional Hospital in Mullingar and Portiuncula hospital in Ballinasloe rated their satisfaction a number of points lower than the 2017 survey.
Portiuncula Hospital received a drop in satisfaction of 53% compared to the 2017 survey, receiving a rating of just 44% from patients. The survey also noted that patients who rated their stay at the hospital as fair to poor increased from 18% to 23%. The survey noted one patient also claimed that they felt the nurses had a large workload and noted that it was hard to find a nurse, especially in the evening time.
At the Midlands Regional Hospital in Tullamore several areas of good experience were identified, while at Sligo University Hospital patients rated their experience significantly higher than the national average across every stage of care, with a number of exceptions.
Galway University Hospital saw a number of patients report that they were not treated with respect and dignity. The complaints related to both the emergency department and in other areas of the hospital. In contrast, also at GUH, patients said that they had confidence and trust in the staff that treated them, while most patients said that staff did everything they could, to manage their pain.
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